Support
At CryptoSamba Casino, we understand that having reliable support makes all the difference in your gaming experience. Our dedicated customer service team is here to ensure your time with us is smooth and enjoyable, with expert assistance available whenever you need it.
24/7 Email Support
Our support team is available around the clock via email at support@cryptosamba.com. Whether you have questions about your account, need help with a transaction, or want information about our latest promotions, we're here to help. Most email inquiries receive a response within 2-4 hours, though complex issues may take a little longer.
Comprehensive FAQ Section
Before reaching out, you might find your answer in our detailed FAQ section. We've compiled answers to the most common questions about deposits, withdrawals, account management, bonuses, and gameplay to save you time and provide immediate solutions.
Cryptocurrency Assistance
As a crypto-friendly casino, we understand you might have questions about using Bitcoin, Ethereum, Litecoin, or our other supported cryptocurrencies. Our support team is specially trained to assist with all aspects of crypto transactions, from wallet connections to deposit confirmations.
Bonus and Promotion Support
Have questions about our welcome bonus offering 150% up to $150 plus 50 free spins on Samba Sunset? Or perhaps you're curious about our seasonal Christmas promotions or regular free spins offers? Our team can explain all bonus terms, wagering requirements, and help you make the most of every promotion.
Account Security Assistance
Your security is our priority. If you notice any suspicious activity or need help with account verification, our support team will work quickly to protect your information and funds. We're committed to maintaining the highest standards of account security while providing prompt resolution to any concerns.
Technical Support
Experiencing issues with a game or having trouble with the website? Our technical support specialists can troubleshoot problems across all devices and platforms. We work closely with our software provider, Real Time Gaming, to ensure any game-related issues are resolved promptly.
Responsible Gaming Support
We're committed to responsible gaming practices. If you need assistance setting deposit limits, taking a time-out, or accessing resources for gambling concerns, our support team is trained to provide confidential and judgment-free guidance.
Your Feedback Matters
At CryptoSamba Casino, we're constantly improving based on player feedback. When you contact our support team, you're not just getting help—you're helping us enhance the gaming experience for everyone. We welcome your suggestions and take all feedback seriously.
International Player Support
Our diverse support team understands the unique needs of players from different regions. Whether you're playing in USD or using cryptocurrencies like Bitcoin Cash, Dogecoin, or Tether, we provide tailored assistance to ensure a seamless gaming experience regardless of your location.
Remember, at CryptoSamba Casino, you're never alone on your gaming journey. Our friendly support team is just an email away, ready to provide the assistance you deserve.